Help
Somehere Support
Somehere includes an offline support page at Settings → Support. It explains the same steps below without requiring a network connection.
Local AI+ will not download
Confirm that the device has enough free storage and a working network connection. In Settings → Local AI+, choose whether a download may start on cellular data, then retry. Somehere verifies the model's exact size and SHA-256 before using it.
System AI is unavailable
System AI requires a supported iPhone, Apple Intelligence enabled in system settings, and a language supported by Apple's on-device model. Apple controls the model's internals and availability. Local AI+ may be used instead after its optional model is downloaded.
Restore the one-time purchase
Open Settings → Restore Purchase while signed in to the same App Store account that bought Unlimited Chats. The App Store purchase history is authoritative; Somehere does not operate an account system or purchase server.
Export or remove private data
Open Settings → Manage Private Data to export conversations or delete locally stored chats, messages, memories, and profile images. Remove Local AI+ separately from Settings → Local AI+.
Request support
If the steps above do not resolve the problem, write to the address below.
Do not include private conversation text, chat instructions, memories, or profile images in a support request. Your iOS version, device model, and the Somehere version shown at the bottom of Settings are enough.
Support emailrestatolabs@gmail.com